Operations Coordinator

Classification: Full-Time

Position Location: Durham, NC (potential remote employment)

About The Social Institute

The Social Institute (TSI) is the leader in understanding student experiences and creator of #WinAtSocial, a gamified, online learning platform that equips students, educators, and families to navigate social experiences — online and offline — in healthy ways. Our unique, student-respected approach incorporates topics like social media, technology use, and current events that have a significant impact on student well-being. Lessons teach life skills for the modern day to inspire high-character decisions that support the health, happiness, and future success of students, while capturing data that provides insights to school leaders to inform school policy and communications and enable high-impact teaching and a healthy learning environment. For schools, our turnkey technology allows for easy implementation and a comprehensive game plan to support the well-being of school communities.

Job Summary

We’re looking for a talented individual to join our Operations team. On this team, you would participate in key decisions at a fast-growing company, where we focus on building high-performing teams. Our employees believe in our mission of serving students and bring energy and excellence to our organization. We believe in the “corporate athlete” – someone who can perform when they need to, rest when they need to, and feel empowered to achieve their goals in healthy ways.

Key Responsibilities 

  • Manage recruiting efforts for all employees and interns
  • Collaborate with Operations leadership to identify company hiring needs
  • Project manage the hiring process, track candidates through the recruiting pipeline, and gather feedback from TSI stakeholders, while providing a positive candidate experience from the first conversation onward
  • Partner with the VPO to manage new employee onboarding and HR administration
  • Manage the TSI Internship Program
  • Manage HR benefits, including but not limited to, setting up payroll for new states, tracking benefits costs, assessing and making recommendations regarding changes to benefits plans
  • Support the CEO on travel logistics, scheduling, and special projects
  • Implement and oversee a company culture survey and challenges
  • Serve as a knowledgeable resource for the Operations team on Hubspot questions, maintenance, and general knowledge, aiming to become an expert in Hubspot
  • Reserve all team travel and manage associated documentation, ensuring the confidentiality of personal information
  • Oversee the ordering and maintenance of office supplies and team equipment
  • Initiate and plan monthly team events to foster engagement and camaraderie
  • Other projects as assigned by the CEO


  • 1-3 years of operations, human resources, or customer service experience, preferably at a SaaS technology company
  • A high level of self-motivation, energy, and drive to succeed
  • Team player attitude
  • Consistent attention to detail
  • Excellent verbal and written communication
  • Ability to work independently and with a team
  • Entrepreneurial approach to problem-solving with a willingness to test and determine the best solution
  • Motivated by social impact
  • Undergraduate degree required


  • Competitive compensation
  • 401K plan
  • Employer Paid Health Benefits (Medical, Dental, Vision)
  • Life and Disability Insurance
  • Potential to work remotely
  • Paid time off
  • Paid partner leave
  • Free parking in downtown Durham, NC
  • Lunches & team activities for employees at the office

To Apply

Please send a completed application (http://bit.ly/TSIemploymentapplication), your CV, and a brief Cover Letter explaining what makes you a good fit for The Social Institute team to careers@thesocialinst.com with the subject line “Operations Coordinator – The Social Institute”.

The Social Institute is an equal opportunity employer and participant of the E-Verify Program.